Technical support

Introduction
[image] Technical support.

Technical support

If your web page is not displaying correctly or you are unable to use our online services, the information in this section will help you.

Begin by checking out our Key information or use our Troubleshooting guide to find solutions to common issues.

RSS Key information

Clearing your temporary internet files

If you're being presented with odd web page views you...
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Optimum software and site settings

Find out which browsers, settings and other software you should...
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Scheduled website outages

From 9pm until 11pm every Wednesday night (NZT) this website...
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What is RSS?

RSS, short for "Really Simple Syndication" or "Rich Site Summary",...
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G2B

G2B

High volume users may decide to set up a Government to Business (or G2B) connection to the PPSR, where raw data from the client’s computer system is communicated directly to the register.

Troubleshooting guide

Troubleshooting guide

My page is not displaying correctly

Is your page not displaying correctly? Are you receiving a 'Page cannot be displayed' message?  Maybe you need to clear your cache/temporary internet files.  Read more...

 

My browser doesn't seem to be compatible

If you are using an older or unsupported browser you may be able to use our website with no problems; however you might find that you can't log on to use our online services.

 

I can't view documents on the website

If you have clicked on a document and nothing appears, may be you have a pop-up blocker installed on your PC or, in the case of a PDF file, perhaps you don't have PDF Reader software installed.

 

How can I make the website text bigger?

Are you having difficulty reading our website due to the text or font size?  This is an online guide to help you increase the text size for a range of different browsers.  Read more...

 

How does this website utilise cookies?

We use session cookies as they are only on your system temporarily and when you log off from our web site the cookie will be deleted.  Read more...

 

Need more help?

Need more help?

Use our Ask a question service to browse through some of the frequently asked questions (FAQs).  If your question is not answered there, you will have the opportunity to send it directly to us.