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I am unable to view documents on the website

 

If you have clicked on a document and nothing appears, it may be that you have a pop-up blocker installed on your PC.  Below are a few of the most common pop-up blockers we have encountered and instructions on how to enable and disable pop-up blockers. 

Please note that if you have one or more of these pop-up blockers installed on your PC, then you will need to turn them all off to view our documents.

 

Internet Explorer 6.0 with SP2

Opera

Mozilla

Mozilla Firefox

Google toolbar

Yahoo! toolbar

Other examples of pop-up/ad blockers

 


 

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Internet Explorer 6.0 with SP2 

  1. Tools  > Pop-Up Blocker > Turn Off Pop-up Blocker
[image] Internet Explorer 6.0 with SP2.
 
  1. A confirmation will ask to allow pop-ups from *.ppsr.govt.nz. Select ‘Yes’. Note: When ‘Yes’ is clicked the page will reload to the homepage of the website.

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Opera

  1. Location varies depending on version either click on ‘File’ at top left of screen, or ‘Tools’
  2. Then click on ‘Quick Preferences’
  3. Select ‘Open all pop-ups’

 [image] Opera2.

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Mozilla

  1. Whilst still on the PPSR (or problem) site click on ‘Tools’ at the top left of the screen
  2. Then to 'Pop-up Manager'
  3. Then select ‘Allow Pop-ups from this site’

[image] Mozilla2.

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Mozilla Firefox

  1. Select ‘Tools’
  2. Then ‘Options’
  3. Then select the ‘Content’ icon
  4. Select ‘Allowed Sites’ next to ‘Block Popup Windows’
  5. Type www.ppsr.govt.nz in the ‘Address of web site’ then click on ‘Allow’
  6. Then ‘Close’ and ‘OK’ until back to site
[image] Mozilla Firefox2.

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Google toolbar

If you have the Google Search toolbar installed on your machine you will need to switch the pop up blocking off.
 

To switch this on or off you will need to click on the options button on the Google toolbar and check or uncheck the Popup Blocker check box under the ‘Accessories’ Section.

[image] Google toolbar.
 
Please note: To confirm theses changes you will need to close down Internet Explorer and re-open it.

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Yahoo! toolbar

The pop-up blocker in the Yahoo! toolbar by default blocks all pop-ups.

To disable Pop-up blocking click on the icon and un-check the Enable Pop-Up Blocker

[image] Yahoo toolbar.

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Other examples of pop-up/ad blockers

Below are some applications that may have pop-up blocking functionality. To alter the pop-up blocking functionality within these programs you will need to consult either your own IT support, or the help files.

Examples:

  • Zone Alarm Pro 

  • Norton Internet Security 

  • MSN Toolbar

Last updated 5 August 2008

Resources

If you need help using the PPSR, start here for some of the answers.

Use our Ask a question service to browse through some of the more frequently asked questions (FAQs).  If your question is not answered there, you will have the opportunity to send it directly to us.


Animated demonstration

[internal link] View the animated demonstration - Get a User ID.

Get a User ID to search or register on the PPSR.
This animated demonstration will show you how.